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                            CERT-Renater

                Note d'Information No. 2026/VULN094
_____________________________________________________________________

DATE                : 29/01/2026

HARDWARE PLATFORM(S): /

OPERATING SYSTEM(S): Systems running SolarWinds Web Help Desk versions
                          prior to 2026.1.

=====================================================================
https://www.solarwinds.com/trust-center/security-advisories/cve-2025-40552
https://www.solarwinds.com/trust-center/security-advisories/cve-2025-40551
https://www.solarwinds.com/trust-center/security-advisories/cve-2025-40554
https://www.solarwinds.com/trust-center/security-advisories/cve-2025-40553
https://www.solarwinds.com/trust-center/security-advisories/cve-2025-40536
https://www.solarwinds.com/trust-center/security-advisories/cve-2025-40537
_____________________________________________________________________

SolarWinds Web Help Desk Authentication Bypass Vulnerability
(CVE-2025-40552)

Summary

SolarWinds Web Help Desk was found to be susceptible to an
authentication bypass vulnerability that if exploited, would allow
a malicious actor to execute actions and methods that should be
protected by authentication.


Affected Products

SolarWinds Web Help Desk 12.8.8 HF1 and all previous versions


Fixed Software Release

SolarWinds Web Help Desk 2026.1


Acknowledgments

Piotr Bazydlo working with watchTowr


Advisory Details

Severity
9.8 Critical

Advisory ID
CVE-2025-40552

First Published
01/28/2026

Fixed Version
SolarWinds Web Help Desk 2026.1

CVSS Score
CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H


SolarWinds was founded by IT professionals solving complex problems in 
the simplest way, and we have carried that spirit forward since 1999. We 
take pride in relentlessly listening to our customers to develop a 
deeper understanding of the challenges they face. Our digital agility 
solutions are built to help companies of any size accelerate business 
transformation today and into the future.

_____________________________________________________________________

SolarWinds Web Help Desk Deserialization of Untrusted Data Remote
Code Execution Vulnerability (CVE-2025-40551)


Summary

SolarWinds Web Help Desk was found to be susceptible to an untrusted
data deserialization vulnerability that could lead to remote code
execution, which would allow an attacker to run commands on the host
machine. This could be exploited without authentication.


Affected Products

SolarWinds Web Help Desk 12.8.8 HF1 and all previous versions


Fixed Software Release

SolarWinds Web Help Desk 2026.1


Acknowledgments

Jimi Sebree working with Horizon3.ai


Advisory Details

Severity
9.8 Critical

Advisory ID
CVE-2025-40551

First Published
01/28/2026

Fixed Version
SolarWinds Web Help Desk 2026.1

CVSS Score
CVSS:3.0/ AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

SolarWinds was founded by IT professionals solving complex problems in 
the simplest way, and we have carried that spirit forward since 1999. We 
take pride in relentlessly listening to our customers to develop a 
deeper understanding of the challenges they face. Our digital agility 
solutions are built to help companies of any size accelerate business 
transformation today and into the future.

_____________________________________________________________________

SolarWinds Web Help Desk Authentication Bypass Vulnerability
(CVE-2025-40554)


Summary

SolarWinds Web Help Desk was found to be susceptible to an
authentication bypass vulnerability that, if exploited, could allow
an attacker to invoke specific actions within Web Help Desk.


Affected Products
SolarWinds Web Help Desk 12.8.8 HF1 and all previous versions


Fixed Software Release
SolarWinds Web Help Desk 2026.1


Acknowledgments
Piotr Bazydlo working with watchTowr


Advisory Detail

Severity
9.8 Critical

Advisory ID
CVE-2025-40554

First Published
01/28/2026

Fixed Version
SolarWinds Web Help Desk 2026.1

CVSS Score
CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

SolarWinds was founded by IT professionals solving complex problems in 
the simplest way, and we have carried that spirit forward since 1999. We 
take pride in relentlessly listening to our customers to develop a 
deeper understanding of the challenges they face. Our digital agility 
solutions are built to help companies of any size accelerate business 
transformation today and into the future.

_____________________________________________________________________

SolarWinds Web Help Desk Deserialization of Untrusted Data Remote
Code Execution Vulnerability (CVE-2025-40553)

Summary

SolarWinds Web Help Desk was found to be susceptible to an untrusted
data deserialization vulnerability that could lead to remote code
execution, which would allow an attacker to run commands on the host
machine. This could be exploited without authentication.


Affected Products

SolarWinds Web Help Desk 12.8.8 HF1 and all previous versions


Fixed Software Release

SolarWinds Web Help Desk 2026.1


Acknowledgments

Piotr Bazydlo working with watchTowr


Advisory Detail

Severity
9.8 Critical

Advisory ID
CVE-2025-40553

First Published
01/28/2026

Fixed Version
SolarWinds Web Help Desk 12.8.8 HF2

CVSS Score
CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H


SolarWinds was founded by IT professionals solving complex problems in 
the simplest way, and we have carried that spirit forward since 1999. We 
take pride in relentlessly listening to our customers to develop a 
deeper understanding of the challenges they face. Our digital agility 
solutions are built to help companies of any size accelerate business 
transformation today and into the future.

_____________________________________________________________________

SolarWinds Web Help Desk Security Control Bypass Vulnerability
(CVE-2025-40536)

Summary

SolarWinds Web Help Desk was found to be susceptible to a security
control bypass vulnerability that if exploited, could allow an
unauthenticated attacker to gain access to certain restricted
functionality.


Affected Products

SolarWinds Web Help Desk 12.8.8 HF1 and all previous versions


Fixed Software Release

SolarWinds Web Help Desk 2026.1


Acknowledgments

Jimi Sebree working with Horizon3.ai


Advisory Details

Severity
8.1 High

Advisory ID
CVE-2025-40536

First Published
01/28/2026

Fixed Version
SolarWinds Web Help Desk 2026.1

CVSS Score
CVSS:3.0/AV:N/AC:H/PR:N/UI:N/S:U/C:H/I:H/A:H


SolarWinds was founded by IT professionals solving complex problems in 
the simplest way, and we have carried that spirit forward since 1999. We 
take pride in relentlessly listening to our customers to develop a 
deeper understanding of the challenges they face. Our digital agility 
solutions are built to help companies of any size accelerate business 
transformation today and into the future.

_____________________________________________________________________

SolarWinds Web Help Desk Hardcoded Credentials Vulnerability
(CVE-2025-40537)

Summary

SolarWinds Web Help Desk was found to be susceptible to a hardcoded
credentials vulnerability that, under certain situations, could allow
access to administrative functions.


Affected Products

SolarWinds Web Help Desk 12.8.8 HF1 and all previous versions


Fixed Software Release

SolarWinds Web Help Desk 2026.1


Acknowledgments

Jimi Sebree working with Horizon3.ai


Advisory Details

Severity
7.5 High

Advisory ID
CVE-2025-40537

First Published
01/28/2026

Fixed Version
SolarWinds Web Help Desk 2026.1

CVSS Score
CVSS:3.0/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H

SolarWinds was founded by IT professionals solving complex problems in 
the simplest way, and we have carried that spirit forward since 1999. We 
take pride in relentlessly listening to our customers to develop a 
deeper understanding of the challenges they face. Our digital agility 
solutions are built to help companies of any size accelerate business 
transformation today and into the future.

=========================================================
+ CERT-RENATER        |    tel : 01-53-94-20-44         +
+ 23/25 Rue Daviel    |    fax : 01-53-94-20-41         +
+ 75013 Paris         |   email:cert@support.renater.fr +
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