==================================================================== CERT-Renater Note d'Information No. 2020/VULN287 _____________________________________________________________________ DATE : 20/05/2020 HARDWARE PLATFORM(S): / OPERATING SYSTEM(S): Systems running Cisco Unified Contact Center Express software. ===================================================================== https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN _____________________________________________________________________ Cisco Unified Contact Center Express Remote Code Execution Vulnerability Critical Advisory ID: cisco-sa-uccx-rce-GMSC6RKN First Published: 2020 May 20 16:00 GMT Version 1.0: Final Workarounds: No workarounds available Cisco Bug IDs: CSCvq58235 CSCvq58289 CVSS Score: Base 9.8 CVE-2020-3280 CWE-20 Summary A vulnerability in the Java Remote Management Interface of Cisco Unified Contact Center Express (Unified CCX) could allow an unauthenticated, remote attacker to execute arbitrary code on an affected device. The vulnerability is due to insecure deserialization of user- supplied content by the affected software. An attacker could exploit this vulnerability by sending a malicious serialized Java object to a specific listener on an affected system. A successful exploit could allow the attacker to execute arbitrary code as the root user on an affected device. Cisco has released software updates that address this vulnerability. There are no workarounds that address this vulnerability. This advisory is available at the following link: https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN Affected Products Vulnerable Products This vulnerability affects Cisco Unified CCX software. For information about which Cisco software releases are vulnerable, see the Fixed Software section of this advisory. Products Confirmed Not Vulnerable Only products listed in the Vulnerable Products section of this advisory are known to be affected by this vulnerability. Cisco has confirmed that this vulnerability does not affect Cisco Unified Contact Center. Workarounds There are no workarounds that address this vulnerability. Fixed Software Cisco has released free software updates that address the vulnerability described in this advisory. Customers may only install and expect support for software versions and feature sets for which they have purchased a license. By installing, downloading, accessing, or otherwise using such software upgrades, customers agree to follow the terms of the Cisco software license: https://www.cisco.com/c/en/us /products/end-user-license-agreement.html Additionally, customers may only download software for which they have a valid license, procured from Cisco directly, or through a Cisco authorized reseller or partner. In most cases this will be a maintenance upgrade to software that was previously purchased. Free security software updates do not entitle customers to a new software license, additional software feature sets, or major revision upgrades. When considering software upgrades, customers are advised to regularly consult the advisories for Cisco products, which are available from the Cisco Security Advisories and Alerts page, to determine exposure and a complete upgrade solution. In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers. Customers Without Service Contracts Customers who purchase directly from Cisco but do not hold a Cisco service contract and customers who make purchases through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should obtain upgrades by contacting the Cisco TAC: https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html Customers should have the product serial number available and be prepared to provide the URL of this advisory as evidence of entitlement to a free upgrade. Fixed Releases In the following table, the left column lists Cisco software releases. The right column indicates whether a release is affected by the vulnerability described in this advisory and the first release that includes the fix for this vulnerability. Customers are advised to upgrade to an appropriate fixed software release as indicated in this section. Cisco Unified CCX Major Release First Fixed Release Earlier than 12.0 Migrate to 12.0(1)ES03 12.0 12.0(1)ES03 12.5 Not vulnerable. Exploitation and Public Announcements The Cisco Product Security Incident Response Team (PSIRT) is not aware of any public announcements or malicious use of the vulnerability that is described in this advisory. Source Cisco would like to thank Brenden Meeder of Booz Allen Hamilton for reporting this vulnerability. URL https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN Revision History Version Description Section Status Date 1.0 Initial public release. — Final 2020-MAY-20 Legal Disclaimer THIS DOCUMENT IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE. YOUR USE OF THE INFORMATION ON THE DOCUMENT OR MATERIALS LINKED FROM THE DOCUMENT IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS DOCUMENT AT ANY TIME. A standalone copy or paraphrase of the text of this document that omits the distribution URL is an uncontrolled copy and may lack important information or contain factual errors. The information in this document is intended for end users of Cisco products. ========================================================= + CERT-RENATER | tel : 01-53-94-20-44 + + 23/25 Rue Daviel | fax : 01-53-94-20-41 + + 75013 Paris | email:cert@support.renater.fr + =========================================================