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                           CERT-Renater

               Note d'Information No. 2014/VULN029
_____________________________________________________________________

DATE                : 30/01/2014

HARDWARE PLATFORM(S): /

OPERATING SYSTEM(S): Systems running OTRS versions 3.3.x, 3.2.x, 3.1.x
                            prior to 3.1.19, 3.2.14, 3.3.4.

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https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface/
https://www.otrs.com/security-advisory-2014-02-sql-injection-issue/
______________________________________________________________________

Security Advisory 2014-01 - CSRF issue in customer web interface

January 28, 2014 - Please read carefully and check if the version of
your OTRS system is affected by this vulnerability.

Report a Vulnerability
PGP Key

    pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20]
    uid OTRS Security Team <security@otrs.org>
    Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

Security Advisory Details

    ID: OSA-2014-01
    Date: 2014-01-28
    Title: CSRF issue in customer web interface
    Severity: low (Overall CVSS Score : 3.8)
    Affected:
    - OTRS 3.3.x
    - OTRS 3.2.x
    - OTRS 3.1.x
    Fixed in:
    - OTRS 3.1.19, 3.2.14, 3.3.4
    FULL CVSS v2 VECTORS
    FULL CVSS v2 VECTOR:
(AV:N/AC:M/AU:S/C:P/I:P/A:N/E:POC/RL:OF/RC:C/CDP:N/TD:ND/CR:ND/IR:ND/AR:ND)
    References: http://bugs.otrs.org/show_bug.cgi?id=10099


Vulnerability Description

This Advisory covers vulnerabilities discovered in the OTRS core system.

    An attacker that managed to take over the session of a logged in
customer could create tickets and/or send follow-ups to existing
tickets due to missing challenge token checks.

Affected by this vulnerability are all releases of OTRS 3.1.x up to and
including 3.1.18, 3.2.x up to and including 3.2.13 and 3.3.x up to and
including 3.3.3.


Recommended Resolution

This vulnerability is fixed in the latest versions of OTRS and the
affected packages, and it is recommended to upgrade to one of these.

Fixed releases can be found at:
OTRS

    3.1:
https://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77
    3.2:
https://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7
    3.3:
https://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312

However, to avoid unwanted side effects, we recommend a complete update.
-
-------------------------------------------------------------------------------

Security Advisory 2014-02 - SQL injection issue

January 28, 2014 - Please read carefully and check if the version of
your OTRS system is affected by this vulnerability.

Report a Vulnerability

security@otrs.org
PGP Key

    pub 2048R/9C227C6B 2011-03-21 [expires at: 2014-03-20]
    uid OTRS Security Team <security@otrs.org>
    Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22 7C6B

Security Advisory Details

    ID: OSA-2014-02
    Date: 2014-01-28
    Title: SQL injection issue
    Severity: Low (Overall CVSS Score : 3.6)
    Affected:
    - OTRS 3.3.x
    - OTRS 3.2.x
    - OTRS 3.1.x
    Fixed in:
    - OTRS 3.3.4, 3.2.14, 3.1.19
    FULL CVSS v2 VECTOR:
(AV:A/AC:L/AU:S/C:N/I:P/A:P/E:ND/RL:OF/RC:C/CDP:N/TD:ND/CR:ND/IR:ND/AR:ND)
    References: CVE-2014-1471


Vulnerability Description

This Advisory covers vulnerabilities discovered in the OTRS core system.

    Affected by this vulnerability are all releases of OTRS 3.1.x up to
and including 3.1.18, 3.2.x up to and including 3.2.13 and 3.3.x up to
and including 3.3.3.


Recommended Resolution

This vulnerability is fixed in the latest versions of OTRS and the
affected packages, and it is recommended to upgrade to one of these.

Here are detailed informations about the required changes:

OTRS

    3.1:
https://github.com/OTRS/otrs/commit/2997b36a7c84e933c4b025930cabe93efc4d261d
    3.2:
https://github.com/OTRS/otrs/commit/c4ec9205bde9c49770ddad94c1a980c006164949
    3.3:
https://github.com/OTRS/otrs/commit/0680603a07b8dc37c2ddca6ff14e0236babefc82

However, to avoid unwanted side effects, we recommend a complete update.

Thanks to Karsten Nielsen (Vasgard GmbH) for discovering and reporting
this issue.

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